Privacy Policy

🔒 Privacy Policy

Effective Date: 01-Sep-2025

At Al Hashmi Naturals (Pvt.) Ltd., your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit alhashminaturals.com or interact with our services.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal Details: Name, email, phone number, billing and shipping address.

  • Order Information: Products purchased, payment method, transaction details.

  • Technical Data: IP address, browser type, device information, cookies, and usage data.

  • Communication Data: Emails, WhatsApp messages, or inquiries sent to our support team.

2. How We Use Your Information

We use your information for:

  • Processing and delivering your orders.

  • Providing customer support and responding to inquiries.

  • Sending order updates, shipping notifications, and service-related communication.

  • Improving our website and customer experience.

  • Marketing (only if you opt-in to newsletters or promotions).

3. Sharing of Information

We do not sell or rent your personal data to third parties.
We may share your information with:

  • Courier & Logistics Partners – to deliver your order.

  • Payment Gateways / Banks – to process secure transactions.

  • Legal Authorities – if required by law or for fraud prevention.

4. Cookies & Tracking

  • We use cookies to enhance website performance and personalize your experience.

  • You can disable cookies in your browser, but some features may not function properly.

5. Data Security

  • We use industry-standard measures to secure your personal information.

  • However, no online data transmission is 100% secure. You share information at your own risk.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal data.

  • Request deletion of your personal information (subject to legal and financial record-keeping requirements).

  • Opt out of marketing emails and messages at any time.

7. Retention of Data

  • We retain your personal data as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

8. Children’s Privacy

  • Our website is not intended for children under 13.

  • We do not knowingly collect information from minors.

9. Changes to Privacy Policy

  • We may update this Privacy Policy from time to time.

  • Updates will be posted on this page with the revised “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy, please contact:
📧 Email: info@alhashminaturals.com
📱 WhatsApp: +92-300-9390111