FAQs

❓ Frequently Asked Questions (FAQs)

🌿 Products & Usage

Q10: Are your products safe?
Yes, all our products are herbal formulations based on Unani-Tibb principles and over 30 years of family practice. However, results may vary.

Q11: Do your products have any side effects?
Herbal remedies are generally safe when used as directed. However, consult our physician before use if you are pregnant, nursing, under 18, or taking medication.

Q12: Are your products a substitute for medical treatment?
No. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a doctor for medical advice.

🛍️ Orders & Payments

Q1: How can I place an order?
You can order directly through our website alhashminaturals.com by adding products to your cart and completing checkout.

Q2: What payment methods do you accept?
We currently accept:

  • Cash on Delivery (COD) (Pakistan only)

  • Direct Bank Transfer (orders dispatched after payment confirmation)

Q3: Will I get an order confirmation?
Yes, once you place an order, you will receive a confirmation email or WhatsApp message with your order details.

🚚 Shipping & Delivery

Q4: How long does delivery take?

  • Within Pakistan: 3–5 working days

  • International Orders: 7–15 working days (depending on customs and courier service)

Q5: Do you offer international shipping?
Yes, we ship internationally. Customers are responsible for customs duties, taxes, or restrictions in their country.

Q6: How do I track my order?
You’ll receive a tracking number via email, SMS, or WhatsApp once your parcel has been dispatched.

💳 Returns & Refunds

Q7: Can I return a product?
Yes, returns are accepted within 7 days only if the product is damaged, expired, or incorrect. Products must be unused, sealed, and in original packaging.

Q8: How do I get a refund?
Once we receive and verify the returned product, refunds are processed via bank transfer within 7–10 working days.

Q9: Can I exchange a product instead of a refund?
Yes, if the product is eligible for return and the replacement is in stock, we can exchange it.

📞 Customer Support

Q13: How can I contact you?
You can reach us at:
📧 Email: info@alhashminaturals.com
📱 WhatsApp: +92-300-9390111

Q14: What are your support hours?
Our customer support team is available Monday to Saturday, 09:00 AM – 6:00 PM (PKT).